1. Introduction

This Privacy Policy explains how YourDreamWall (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit or make a purchase on yourdreamwall.co.uk. We comply with the UK GDPR, the Data Protection Act 2018, and other applicable laws.

2. Data Controller

YourDreamWall Website: yourdreamwall.co.uk Email: info@yourdreamwall.co.uk

3. Information We Collect

A. Information you provide directly

• Name

• Email address

• Shipping and billing address

• Phone number

• Order details

• Messages sent via contact forms or email

B. Information collected automatically

• IP address

• Browser type and version

• Device information

• Pages visited

• Time spent on pages

• Cookies and tracking data

C. Payment information

We do not store full payment card details. Payments are processed securely by:

• Stripe

• PayPal

• Shopify Payments

4. How We Use Your Information

• Processing and fulfilling orders

• Customer support

• Sending order updates

• Improving website performance

• Fraud prevention and security

• Legal and tax compliance

We do not sell your personal data.

5. Legal Basis for Processing

• Contract

• Consent

• Legitimate interest

• Legal obligation

6. Cookies & Tracking

We use cookies to:

• Enable website functionality

• Remember preferences

• Analyse traffic

• Support advertising (Google Analytics, Meta Pixel)

You can disable cookies in your browser settings.

7. Sharing Your Information

We may share your data with:

• Payment processors

• Delivery companies

• Hosting providers

• Analytics and marketing platforms

• IT and security services

All third parties must keep your data secure.

8. Data Retention

We keep your data only as long as necessary for:

• Order fulfilment

• Legal and tax requirements

• Dispute resolution

Order data is typically stored for 6 years.

9. Your Rights

You may request:

• Access

• Correction

• Deletion

• Restriction

• Objection

• Withdrawal of consent

• Data portability

Contact: info@yourdreamwall.co.uk

10. Data Security

We use:

• SSL encryption

• Secure payment gateways

• Access controls

• Security monitoring

No system is 100% secure.

11. International Transfers

Some providers may process data outside the UK. We ensure safeguards such as SCCs or adequacy decisions.

12. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect data from minors.

13. Changes to This Policy

We may update this Privacy Policy. The latest version will always be available on this page.

14. Contact

Email: info@yourdreamwall.co.uk Website: yourdreamwall.co.uk